Last updated: June 23, 2026
These Terms & Conditions (“Terms”) govern your use of the ELEVÉ Luxury Transport (“ELEVÉ”, “we”, “us”, “our”) website, booking tools, and transportation services. By submitting a quote request, booking a trip, or communicating with us by text or email, you agree to these Terms. If you do not agree, please do not use our services.
ELEVÉ provides chauffeured luxury ground transportation in the Dallas–Fort Worth area, including executive black-car and SUV service, airport transfers, corporate and convention transportation, hourly chauffeur service, and VIP guest transportation. Vehicle types and availability may vary.
When required, we may securely save a card on file through our PCI-compliant payment processor (Stripe); ELEVÉ does not store your full card number. By saving a card, you authorize ELEVÉ to charge the confirmed price for your trip and any applicable charges (e.g., extra stops, wait time, cleaning, tolls, gratuity, cancellation, or no-show fees) per the rate quoted to you. Cancellation and no-show terms are provided at the time of booking.
By providing your mobile phone number, you consent to receive text messages from ELEVÉ Luxury Transport about your bookings (such as confirmations, driver updates, and replies to your requests) and, where you have opted in, occasional promotional messages.
We send service emails (quote confirmations, booking updates, and replies) because you contacted or booked with us, and marketing emails only to people who have opted in, are existing customers, or are business contacts with a legitimate interest in our services.
Opting out of marketing messages does not stop essential service messages about a trip you have booked. For more on how we handle your data, see our Privacy Policy.
For everyone’s safety, no smoking, no illegal substances, and no unlawful activity in our vehicles. ELEVÉ maintains a zero-tolerance drug-and-alcohol policy for its chauffeurs. We may refuse or end service for unsafe, abusive, or unlawful behavior. You are responsible for damage caused beyond normal use.
We strive to provide safe, timely, professional service but do not guarantee against delays caused by traffic, weather, road conditions, flight changes, or events beyond our reasonable control. To the fullest extent permitted by law, ELEVÉ’s total liability for any claim arising from our services is limited to the amount you paid for the trip at issue, and we are not liable for indirect or consequential damages.
We may update these Terms from time to time. The “Last updated” date above reflects the current version, and continued use of our services means you accept the updated Terms.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Dallas County, Texas.
Questions about these Terms? Email hello@eleveluxury.info or call (469) 755-7619.
These Terms are provided as a general template and are not legal advice. SMS/A2P messaging and consumer-protection rules (e.g., TCPA, CAN-SPAM, CTIA, and state laws) change over time; please have these Terms reviewed by a qualified attorney for your specific obligations.
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